Service

After sales care and support is delivered by the Ziegra UK service department. The department is responsible for the installation of new equipment, support products, field servicing, technical assistance, spares, warranty issues and breakdowns.

A team of dedicated field service engineers take care of all site work and travel in fully stocked vans ensuring that the majority of tasks can be carried out within one visit. Ziegra only manufacture ice related equipment, so all of our engineers are fully trained specialists in this field with many years experience. All engineers are fully qualified refrigeration engineers and have C&G 2078 safe handling of refrigerants and safety passports.

To assist in more remote areas of the UK and Ireland, we also have a network of experienced service agents, who backed by our technical department are able to respond to customers needs quickly and efficiently.

To assist in the running of the department a sophisticated, fully integrated software package has been installed to control all service related tasks. Every detail of a machine can be called up on screen within seconds, so answers to technical questions over the phone or by email can be quickly and efficiently answered.

Most spares are available off the shelf for immediate despatch and can be tracked online so you always know where they are and when you can expect delivery.

Options:

		Installation: After the specification of the machine itself, the most important factor on machine reliability, performance, longevity and efficiency is a professional installation. Our team of site engineers are specialists in ice machinery and have many years of experience in the installation of ice machines and systems.
		Water Filters : A water filtration system is important to machine efficiency, particularly in hard water areas. A range of filtration products are available for compact machines, modular machines and trawler machines.
		Service Contracts: Like any other machine, an ice machine benefits from regular servicing. Taking out an annual service contract means that the machine will run more efficiently, will last longer and be more reliable in service. Customers with service contracts also benefit from discounted spares pricing and receive preferential treatment when we are busy. Non-contract servicing is also available.
		Spare Parts: In the event of a problem developing with your machine, we carry a full range of spare parts off the shelf ready for immediate dispatch. Spares availabity is guaranteed for 15 years from date of purchase, however we are still supporting plenty of machines that are 25 years old.
		Service Kits: We also supply a range of service kits for our machines. These contain all of the genuine Ziegra parts needed to service a given model of machine. Machines should only be serviced using genuine Ziegra parts and only by personnel qualified and competent to do so.
		Refurbishments: Full machine refurbishing service for all Ziegra ice machines. Your machine is brought into our workshop, where it is completely overhauled by one of our engineers. The machine is then stripped, cleaned and rebuillt with new parts where necessary. All work carried out is fully guaranteed.
		Special Tools: A range of special tools to make servicing the ice making cylinder safer, quicker and easier.
		Level Control Systems : A range of ice level detectors to automatically switch a machine off when the ice bin is full and switch it back on as it empties.

Ziegra Ice Machines (UK) Ltd

Tel: 0161 429 0525